Returns & Refunds
Online Website Purchases Exchange Policy
Exchanges are done strictly within 5 days after the delivery is completed
All items should be new, unused, and with all The Butler brand/price tags on the product still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.
The purchased item(s) are the customer’s responsibility until they reach us for inspection. The business requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store.
All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us to serve you better, but request that all returned items should pass our inspection for points mentioned above.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection.
Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.
If the new item that you are requesting an exchange for has a:
- Higher Selling Price than the original purchase item – you will be requested to make an additional payment to cover the difference in price.
- Lower Selling Price than the original purchase item – the balance money will not be refunded to you and you will forego that difference.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.
Once the inspection is passed and the exchange is accepted, Rs.150 of the courier cost (for pick-up and re-delivery back to your address) will be accepted by The Butler in an effort to reduce cost for the customer. However, any courier charge that exceeds this allowance of Rs.150 will be charged to the customer.
Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.
Sale items purchased online cannot be exchanged under any circumstances.
Online Website Purchases – Damaged or Defected Items
In the very rare occurrence that you receive a defected product by shopping online on our website we have an easy step-by-step returns policy that should keep you happily shopping with us in the future
A request to replace a damaged item should be made within 3 days since receiving said item through the delivery courier. The request for return and/or exchange should be made either through our e mail, phone number or Instagram/Facebook as per the details provided above.
Once the defected product is collected by the courier, the defected item will be inspected, before we can complete and approve an exchange request to ensure if the products are unworn/unused despite of the damage.
The purchased item(s) are the customer’s responsibility until they reach us . The business requests the customer to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to the warehouse. All price tags and label must be attached to the product.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price if the exchange item is of a higher value than the defected item. If the new requested items Rupee value is less than the previous items Rupee value, the balance will be refunded to you.
Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item.
Please note that The Bulter management retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable.